Rookies sports lodge Complaint - Horrible customer service

Review by abaker on 2010-05-29
SAN JOSE, CALIFORNIA -- I just finished my usual Friday dinner at Rookies, on meridian and Hamilton, with friends and family. I usually enjoy this time but tonight was very much the opposite. Our waitress Ashley was friendly, professional, and kind as she is usually always is. When it came down to paying the check, we had to use multiple debit cards because they did not split the bill. We wrote down the amount to go on each card and made it clear for the waitress. On accident she switched one of the amounts from $6 to $30, which she apologized profusely for. The manager, Mike, then came over and spoke to me in a way that I have never heard in my life and would never think of speaking to a customer that way. He was rude, impolite, discourteous, cocky, and talked down to me like I was stupid, while explaining the situation and how he was going to fix it. I was flabbergasted and shocked at the way he was speaking to me and my friends; he then came back and spoke to me again in this tone. He could finally see that I was upset and as to top the situation, as we were walking out he said “see you soon… Keep Walking!!”
I have worked with the public and customer service for 10+ years and for someone, who is also a manager, to talk to me this way is dis-heartening and discouraging. I would never speak to someone this way especially a customer who is spending $150 in their restaurant weekly. Please help me by putting the word out about this horrible restaurant, tell your friends and feel free to contact me or the owner, Joe. I will be calling him immediately tomorrow. Thank you
Comments:1 Replies - Latest reply on 2010-05-29
Posted by Alain on 2010-05-29:
Hopefully the owner will resolve this event to your satisfaction. Let us know.

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