Hyatt Hotels Complaint - Grand Hyatt, San Antonio, Texas
SAN ANTONIO, TEXAS -- My wife and I stayed at the Grand Hyatt in San Antonio Texas on May 21&22, 2010. We had previously stayed at a Hyatt in Sarasota Florida and discovered that they used my debit/credit card to freeze $40 in my account in case any additional charges should pop up. I only learned this because I checked my account on-line. I called and complained but they said that was Hyatt's policy. Unfortunately, I had already booked a stay in San Antonio using my same debit/credit card. I always pay cash so I just use the card to hold reservations.
When I arrived at the Grand Hyatt in San Antonio, I had to pay an extra $50 in cash in case we should purchase something or use some service. When we left, I paid the total in cash. A few days later, I noticed that there was a hold again on my checking account exactly equal to one day's stay (to the penny) for our room. I called the Grand Hyatt and was told that that was their policy. They say they hold the money for 72 hours but it is actually much longer than that before it is released.
So, if you're traveling, staying at Hyatts, be prepared to have hundreds and even thousands of dollars being held in your checking account if you are using a debit/credit card and staying at several Hyatt hotels.
Don't bother complaining because they simply don't care. For us, we will never stay at another Hyatt ever again.
I asked personnel at Country Inn & Suites and Marriot whether they also did this and they said they had never heard of it.
As a side note: The Grand Hyatt in San Antonio nickeled and dimed us to death - even to the point of charging a minimum of $9.95 for 24 hours use of internet connection. Hyatt's actions has shown that they don't need my business; there are plenty of others who do.
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