U-Haul Complaint - Storage Item Theft - Storage Facility Theft
PELHAM, ALABAMA -- The U-Haul located in Pelham, Alabama was storing some of my family heirlooms in the midst of moving from one home to the next. We had thousands of dollars worth of stuff in our unit ranging from antique furniture, pool table, baby memorabilia, etc. We came back to retrieve our stuff about 4 months after storing it and the entire unit was cleared out and a U-Haul company lock placed on the unit with a sign stating "ready to be rented." No one seemed to have any answers as to why our stuff was missing. We are in the process of looking into the matter further, but unfornately have had no resolve. Managers believe that an ex-employee switched our account to look as though we were renting another unit thus making this unit look as though an unknown person was renting it. This then allowed him to retrieve our belongings about a month before he was let go for what we believe to be theft-related activity according to current employees at that location. This has been a complete disaster and very upsetting as many of the things stolen were very sentimental to us. Is your stuff REALLY safe at U-Haul?? It's very difficult to protect yourself from U-Haul's own folks as someone ALWAYS has access to your storage area whether you think they do or not.