T-Mobile Complaint - Confiscation of Prepaid Minutes and Deletion of Consumer Information
In 2005 I purchased a Motorola C650 T-Mobile To Go Prepaid Phone. There
was a lot of static on this phone and the screen was not readable when
it was sunny outside. I decided to purchase another phone and I kept
the C650 cell phone as a back-up phone. I thought this was a prudent decision since I am a disabled senior citizen. I only use my prepaid cell phone for occasional important calls and emergency calls.
Since I purchased the phone I have paid the$100 and the annual $10 charge that keeps my minutes from expiring. My refill minutes expiration date this year is June 1, 2010. When I called up to purchase minutes for my phone on May 29. 2010 I learned that T-Mobile had confiscated the 851 minutes that I had previously purchased. They also removed my telephone number and personal information from their data base.
My telephone is now listed as unregistered. T-Mobile will activate my
phone if I purchase a new SYM card and buy more minutes for the phone.
THE T-MOBILE REPRESENTATIVES INSIST THAT THE 851 MINUTES THAT I PAID FOR
CAN'T BE RESTORED AND MY MONEY CANNOT BE REFUNDED!
I no longer want to buy more minutes for this phone as the minutes can
be stolen again by T-Mobile. The representatives for this company also
denied that the phone number was mine, and they also denied that I had paid
for refill minutes from 2005 until 2009.
I understand that Simply Wireless and T-Mobile no longer are business
partners. The public needs to know how T-Mobile will turn off service
to a a customer's phone even when their rules have been adhered to.
I want my 851 minutes back that I paid for! This company needs to do the
right thing and respect their customers. T-Mobile needs to conduct
their business in an ethical and reputable manner so that their business
will thrive and can be relied upon by the consumer!