Kmart Complaint - Terrible service after selling me a death trap for my daughter
If there were zero starts that is what I will give Kmart! I recently purchase a travel system (car seat and stroller combo) from Kmart online. All of the Kmart stores in my area have closed so I figured I would give online a shot. This is only my 2nd order from Kmart. My 1st order one of my items was mistakenly forwarded to another address ( I was refunded 2 weeks later for it ) and 2 of my 6 items were never received nor does Kmart know where they are.
Back to the 2nd order, the travel system. I got a good deal on it and was very excited to get it in the mail. When it came the box was held together with tape and Staples and looked like it had been dropped down 10 flights of stairs. I assumed it was just shipping damage since it was so heavy!
Upon opening the box I realized some of the pieces were missing. The car seat base, anchor kit and manual were not included. Also not included were one of the stroller wheels and the bar and cup tray which are needed to put the car seat into the stroller.
After arguing with Kmart I decided to contact the manufacturer and purchase the missing pieces. I spent over $50 at the manufacturer and $35 at Wal-mart for a base for the car seat. Once putting all of the pieces together the stroller still does NOT work. the front wheels fell off and the car seat never latches into the stroller. I refuse to put my daughter into this Disney death trap.
2 Kmart agents over the telephone have now offered to give me a refund however I have not received it. Upon emailing and calling Kmart back I am being told that I need to pay $60 and find a box to ship this unit back to them. Its all a big headache for a new mom.
Bottom line is Kmarts products are terrible and their service is worse. I would recommend shopping elsewhere unless you want to be one stressed out mommy like me. Things aren't cheap when you are having a baby and its not fair when you are given broken/faulty/defective merchandise in exchange for a lot of money and Kmart refuses to care.