Best Buy Complaint - They Shouldn't Be In Business
SAN DIEGO -- They push you into buying a flat screen which they forget to inform you that they own the company in China making the TV. The TV screen goes out (black picture), sounds works fine but you can hear the crackling sound in back of the TV. So I call the Geek Squad for advice they check the records from the part number and tell me to bring it in.I arrive at the store and meet the tv dept manager smoking a cigarette outside the front on the store...power surge, pretty common?!
I'll sell you another at cost. BUT................
Its 4 months old! The geeks tell me to hall it into any of their stores, its a 50 inch plasma. First, there not real happy since I didn't buy a warranty on a product that they make. Secondly, they call me a liar and that this problem would be only be repaired in house AND that size of a TV is only repaired at home. Third, they conference at the store and instruct me to pay $78 shipping to have it looked at their repair sit and it would be returned in 2-6 weeks.(they told me that over the phone on the initial call...but I'd have a TV that day if I bought the warranty)
I damaged the broken TV when I delivered to the store.
The customer service center is in Venezuela, (no wonder there is no jobs here)
Basically called me a liar...never would they instruct me to bring it in..never would Best Buy forward a 50 inch TV, it would get broken shipping it to a repair center ...
Julia the account manager Venezuela offered to replace the tv & bonus credits for my best buy account it BUT it was all lies. It took 9 calls over the next 10 days to catch up with the case manager, no emails nothing. Kept waiting for my email and information regarding repair or replacement.
VEnezuela finally transferred me to the corporate office. They were priceless...Brendan told me that I dragged the TV in on my own without any direction from their employees, but I then said. "I have a copy of the call on my cell bill & used 411 for the number" He called the store and chastised them for not following company policy\ and said they will discard my flat screen if not picked up. "I said if the product wasn't defective I wouldn't be having this conversation. (they offered to sell me one at employee cost) I was angrly told by Brendan that I would be receiving a call from the Chula Vista store....still waiting.
SENT EMAILS TO 12 AT THEIR CORPORATE OFFICES ...NO RESPONSE!!!!
AT LEAST THEIR CONSISTANT!!!!!!!!!
Don't buy their garbage.
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