TigerDirect lost merchandise scam Complaint - Tiger Direct's bogus Multiple UPS Tracking Number scam
MIAMI, FLORIDA -- On May 12th, I placed an order with TigerDirect.com for a refurbished printer, a refurbished MP3 player, A Micro SD card with adapter and a cable (USB) for the printer.
I received shipping notification the next day, with a total of three Tracking Numbers for UPS. Although it seemed a bit odd to me that Tiger Direct would ship two separate 1 lb boxes for a small MP3 player, 6-foot printer cable and Micro SD card with adapter.
Now comes the part where things really get interesting. On May 18th, I receive one large box, obviously containing the refurbished printer. I question the UPS Delivery man very closely, telling him I am expecting *multiple* boxes: one large and two small. The UPS man tells me there is only ONE package on the truck for me -- that he is certain of this. I ask again if he is quite sure there are no smaller boxes that might have been overlooked and he assures me that this is the only package for me that he has received. He requests that I sign, which I do, thinking that perhaps the other items I'd ordered might have shipped separately and would arrive the next day, or may have been packed in with the printer.
The first thing I do, before opening the printer box is to check the Shipped Order email -- and am quite astonished to find ONE tracking number has been applied to the ENTIRE order. I open the printer box and check everything very carefully. Contents are the printer, cartridges, phone cord and AC adapter, manual, software installation CD and packing materials. The other three items ordered which, with shipping, come to a total of about $50 US are nowhere to be found.
I immediately contact Tiger Direct via telephone and speak with a tech named Lazaro who tells me "UPS probably has the rest of your order, or there has been some sort of mix up". He sounds very nice, very helpful and tells me he is contacting "the Department which handles these things." I ask him how long it will be before the problem is resolved, as I need the cable in order to test or use the printer. He assures me that the matter will be investigated and I will be contacted "in three to five days".
I or my partner take turns watching for the UPS truck, which never arrives. I let a full week go by and contact Lazaro at his extension. His attitude with me is now quite different. He takes a cavalier tone and tells me "UPS says they delivered your entire order." I tell him that I am not a liar and furthermore, that this does not appear to be the fault of UPS. I become less than friendly with him and inform him that I am sitting here with a printer that I am unable to use without the cable I paid for and never received. The player and SD card were meant to be a gift for a friend's birthday -- which occurred five days ago. Lazaro informs me he will "expedite" the process and is contacting the department "that handles these things." I ask Lazaro if I might speak directly with someone in the department and am informed that "no one in the department speaks directly with the public."
I tell Lazaro that I want an ETA for when I will be hearing back from TigerDirect and when my other merchandise will be received. He tells me he will call me back or I will be contacted in email. I ask him when I might expect that call or email. He tells me on Thursday or Friday, at the latest. I received neither. It is now early Monday morning (Memorial Day) and I sent complaint information to Tiger Direct when I sensed that Lazaro was being less than honest with me. I forwarded the Shipping email I'd received on May 13th and pointed out that two of the three tracking numbers not only indicated that some items had never left the warehouse, but somewhat mysteriously the tracking number associated with the printer would indicate (by weight) that one of the missing items would be the printer.
If I were a dishonest person, I'd tell them my printer had never been shipped -- the UPS tracking numbers indicate that "Billing nformation had been received from the Shipper but what was associated with the tracking numbers never left Tiger Direct's warehouse.
I point this out clearly in my letter of complaint and and sent a politely insulting letter inferring that I have received the entire shipment and am a liar and a thief. I send this letter back with comments requesting that someone with intelligence and logic actually track two of the three Tracking numbers, which *still* (now May 31st) indicate the remainder of my shipment is sitting in a warehouse. $50 may not seem like a lot of money, but when I order and a business takes my money, I expect them to ship my order rather than giving me a run-around. To date, I've received nothing but an auto-answer to the last email I sent.
The next step I'm taking is to contact the Florida BBB, who has had many complaints about Tiger Direct. And so, I urge the person who ordered two laptops and only received one to retrieve the original Order Shipment email and take a good look at the tracking numbers. This is Tiger Direct either being utterly inept or running a deliberate scam on consumers.
The UPS information is clear proof that it was not UPS who dropped the ball. One way or another, I will either get all of the merchandise I paid for, or Tiger Direct will refund the balance of money owed to me. They have lied to me, cast doubt on my character, ignored my request to review and resolve the obvious problem caused by claiming to have shipped under three different tracking numbers while using only one and applying it to the entire order and failed to deliver on any of their "promises".
In any case, I used to think positively of Tiger Direct, but now cannot recommend this company to *anyone* and, once this problem is resolved, will never order from them again. It is not such a bargain when you are ripped off for $50 or even $5.00, let alone hundreds of dollars. This company needs to be taken to task. I have kept my original "Shipped Order" email and downloaded all that data pertaining to the tracking numbers. Had I known what sort of questionable practices Tiger Direct was known for, I would have refused delivery of the printer and demanded my entire order be fulfilled before signing off on *anything*.