Priceline.com Complaint - Unauthorized debits
I cannot begin to describe the anger and disgust I feel with this company right now. I used this site to search for vacation packages for my husband and I, so that we could take along awaited and well deserved trip for our 10 year wedding anniversary. Initially when I began to search, a lot of the packages appeared to be really well priced. When I finally came across one that caught my attention, I went ahead and attempted to purchase it. Within a few minutes of submitting the request, I received a notification stating that my reservation was not able to be processed because there was no longer any availability. I was okay with that and assumed that no charges had been made to my account. Well, that wasn't the case. Although, the reservation had not gone through, rather than placing a hold on my account for the amount, I later found out that the amount had been debited from it. You can imagine my surprise to find out that I was now over $600 less in my bank account and negative. When I tried to contact the airlines that had been authorized by Priceline to refund me the money they told me that they couldn't do anything because it had been processed by a third party and that I should get a refund within 8-10 days. WHAT!?!?!?!! That was unacceptable. I then contacted Priceline who in turn contacted my bank. Long story short I had to spend over an hour on a conference call with my bank and the Priceline representative trying to get my money back. Finally because my bank person was understanding and helpful they were able to offer me a temporary refund while they filed a complaint and dealt with the issues involving Priceline. I don't understand how something like this even happens when there is no confirmation of the purchase. A hold I can understand but a debit makes no sense. Needless to say the Priceline representative was no help and I am very disappointed with them. I don't think I will be using their services again ever and I will let everyone know what I went through.
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