Big Lots Complaint - Bad Customer Service
JAMESTOWN, NEW YORK -- Me and my daughter went in to Big Lots, 21 South Main St., Jamestown, for some help in the patio furniture department, waited 10 minutes for help, told the employee, Sam, that we would like 2 tables, 6 chairs, and the umbrella, he said wait up front and I will bring everything up so you can cash out, while we were waiting to cash out another couple took the umbrella because we didn't know it was the last one and the employee told us he would bring everything up front, when we went to check out we were told there was no more umbrellas, we told them there was one we had already claimed and Sam told us he would bring it up front. The people at the service counter Lisa and Mike, were very rude and didn’t act in an appropriate manner told us they have the umbrella in their hands and they could not do anything about it, even though the other customers were there and they called Sam up and asked him whose umbrella it was, and he said it was ours, he was just collecting our other pieces. The other two employees, Mike and Lisa totally disregarded the fact that we were there first, the other customers didn't even come in until after we had already claimed the furniture. They were just rude to us, because we were now holding up the line when we were trying to make a $600 purchase, they embarrasssed us in front of the other customers, when we did nothing wrong, we were trying to explain calmly and they just brushed us off and continued to say the other couple had it in their hands, when we could of easily had carried ourselves too, if we were not told just to wait and Sam would bring everything up front, so we did as we were instructed and Big Lots did not back us or care if we were a paying customer. They lost out on a bigger sale and a very loyal customer, who will not be returning. I have never been so disrespected and disregarded in my entire life, and I know how employees should treat their customers as I am in personnel relations full time and have a very successful sales business where I have had to deal with customer problems and I know how they should be handled. The only person that did anything to help us was Sam but the other Big Lot employees did not care what he or we had to say, they did not want to deal with an issue, they just tried to ignore us and the problem as the other couple checked out behind us.