Lowe's Complaint - Doesn't honor warranty's, blames faulty appliances on customers neglect!
HAWTHORNE, CALIFORNIA -- Purchased the range in December 2005, suspected that they had delivered the floor model rather than the "Brand new one" purchased - included "Free Delivery and Installation", but the delivery guys didn't know how to install it so the "free instalation cost me $175.00)- did I forget to mention that the deivery/installation guys left an exposed uncapped gas valve when realizing they didn't know how to install it? That night after I used the cook top for the first time there was something rattling inside the stove under the burner area, went back to the store the next day to return the "wrong gas supply line" they sold me with the range and told the manager - he said "look in the owners manual to see if normal after first use, or sometimes mice get into their warehouse and place a mousetrap in the drawer, and to call him if I caught something or the noise persisted. The noise went away and there was never any mouse after 3 months of leaving a trap in the drawer, and I've used the oven and burners constantly! On Mother's Day May 9th, 2010 I used the broiler for the first time and the stove began burning inside filling my house up with smoke - the freakin stove was on fire... called Lowe's, referred me to frigidare, I spoke to someone in India or someplace who was no help, I called Lowe's back telling them "I just wanted the stove replaced and wasn't looking to contact the USPSC or an Attorney, and the Appliance Manager told me "Lowe's would replace it, she contacted the Extended Warranty Department (I didn't have the extended warranty) and they put in on coverage to have it replaced, then sent a repair tech to deem it unsafe - the repair guy came out and "THERE HAD BEEN A RODENT INSIDE THE UNIT AT SOMETIME" (The rattling noise), Lowe's left me hanging for 3 weeks, so I called them last week and they are not calling it Customer Neglect and refusing to replace the stove! Needless to say, there was a written letter sent to President Niblock regarding the stove and delivery issues when they had occurred, spoke to the District Manager on Friday and he states "the appliance manager now has a different version of what she said" - yet, how stupid can he be when all he has to do is verify that I never had the extended warranty on the stove and she set that up for the purpose of replacement! Stay turned, "THEY WILL BE REPLACING THIS STOVE",... I told the District Manager "if they weren't going to replace the stove I would deal with it another way", and he wanted to know what that was, I said "We can meet each other in Court", he said "he hopes I would remain a customer" - are you kidding me? The district manager told me "they would sell me a new stove at a price reduction - "NO MR. District Manager, you will be replacing my stove", and you can answer to the USPSC as to why you did not file a report when the fire was reported to you since Federal Law states you have to do so within 48 hours! The hawthorne California store has always been the worst, the employees lie and have attitudes like you are there for them! At the time I bough this stove there was no Management at all, it was a circus and unfortunately that was when I bought the stove. I will be speaking to Frigidaire's CEO this week, and they can learn how Lowe's treats customers who buy their appliances, not to mention that Lowe's has rats in the Hawthorne store and that was probably what came with my stove when I bought it, and munched on the broiler wires. I'd never used it before Mother's Day - the second I turned it on it started burning inside and black smoke was pouring out of it - I was so scared it was going to burn my house down, that I disconnected the gas line and moved the stove outside of my house onto the concrete patio when it continued burning and smoldering. I would never buy an appliance or anything else from Lowe's! I've spent more than $40,000 in that store since 2005 and just about every item delivered by them was damaged! I'm Done with Lowe's, it's back to Home Depot for me!