The Senseo single/double serve "pod" coffee maker was recalled a year ago and I dutifully provided information for a replacement. Over a year later after calls and e-mails, no response from this company. I was convinced they must be going through bankruptcy but no. . .they're fat and happy and I'm still waiting for my replacement. If I had any doubts that mine was a lone issue, after reading this great site, I am now convinced this is systemic for this company. Philips has many other products that sound and look interesting but I'll be darned if I'll ever buy or recommend them to ANYONE -- EVER again. Buyer beware with this company.