Atlantic Broadband Complaint - Poor Customer Service
MIAMI, FLORIDA -- The beginning of May I noticed a charge on my credit card for Atlantic Broad Band. This company through research had been billing my account for about 6 months on an account we opened for our Grand Daughter going to college. We only authorized 1 charge, not continuous. Upon calling the company and speaking with customer-no-service, they refused to credit any funds and I had to end up putting the funds into dispute with Capital One, who did negate several months charges.
During my conversation with the company representative I had asked for a copy of the policy that they continue charging to an account even if only one month was authorized. This she said they did not have.
Finally, with all money issues were cleared up with a very helpful Capital One, I spoke to Atlantic Broad Band a couple more times indicating that I would either like a quick email or letter from them that they would NEVER use my charge card again. This was promised to me, with-in a week, through a person that identified himself as a supervisor. During this call to the supervisor, Steve, I was told he would notify the finance dept. who would handle this request. I was told I would receive a call that day or the latest day how it would be handled. No call. The letter or email was never received.
Another call was initiated 6/1 and I was told that the finance dept. will not accept customer calls. I will never get this note. I have told them that in that case I would have no alternative to post a warning to potential customers on the Internet, and if they ever used my card again I would take legal action. In addition to this note, I have also filed a complaint with the FCC.