Pep Boys Informative - Use Caution And Good Judgment
GASTONIA, NORTH CAROLINA -- I just want customers to be aware of the type of service they will be getting when they visit the GASTONIA Pep Boys service center. First of all the Service Manager at the Front Counter is very Rude and uncaring. He treats the customers and Employees with total Dis-respect. His main focus is to "upsale" all he can to pad his commissions rather than fix your initial problem. The District Manager will not be of much help to you because all he does is "cover up " most complaints for the Service Manager and sweeps them under the rug. Neither of them have very much (If Any) hands on experience in the Automotive Industry. I have personally seen their staff mix different fluid viscosity and even use certain fluids meant for use in certain components poured into components not intended for that use. Just last week an "ASE" certified Technician drained fluid from a 2009 scion with less than 20,000 miles on it and filled up the transmission with the 6 qts of oil and let the customer drive away with "NO OIL" in the engine and the customer brought it back with no oil and motor shutting off. Had plenty of OIL in the transmission however.
There have been numerous other mishaps at this shop and just in the past 2 weeks have been over 4 vehicles with over $ 1000.00 in reimbursements for damages and carelessness. Just be careful when choosing a Service center for your vehicle needs.
More Reviews on Pep Boys: