Embassysuites Complaint - Complaint about service

Review by ugly45 on 2010-06-01
ATLANTA, GEORGIA -- Stayed at Embassey Suites May 28th-30th. Room and surroundings were fine. Only complaint was when room was cleaned on May 29th, housekeeping forgot to leave face towels. Called to desk 3 {three} time requesting face towels and was told that "I'll send them right up". I never received face towels and thus had to use "hand towels" to bathe with. I think that spending almost $200.00 a night should receive better service than this. Would like some comment from the company about this matter. Stayed at Embassy Suites in Atlanta Marietta Street.
Comments:1 Replies - Latest reply on 2010-06-01
Posted by saj80 on 2010-06-01:
Did they not leave bath towels, and didn't the shower work? Not sure what you mean by "bathing" with hand towels. Not excusing the staff of the hotel, but it face towels were that important, you could have went to the front desk and picked some up, or used the towels available.

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