Grand Furniture Gallery Complaint - Customer Service - Purchase/Delivery
I placed an order with Grand Furniture Gallery on December 31, 2009, for a set of six Dining Room Chairs. Although my account was charged right away, I heard nothing from the company for over a month. When I called there is no live person to speak with, after leaving a message, I received a return call and was told that the delivery time 1s a minimum of six weeks. This time came and went with no contact, I placed another call, this time I got a call back that my chairs was with the shipping company. In about a week I got a call from the trucking company that my purchase would be delivered between 8:00 and 9:00 pm on a Friday night. I called the company and explained that I live in a condo and could not receive a delivery before 9:00 am or after 5:00 and only on week days and not on week-ends. I told them however that if the delivery was already on the truck they can park across the street and I would find a way to get my chairs to my apartment. I waited another 2 weeks and called again, this time to the delivery company, and was told that they had received the wrong front legs for my chair and is awaiting the replacement via UPS. I waited another month, when I called again I was told that my chairs would be delivered at 3:00 pm this was abut 1:30 pm on April 11, 2010 this was over 4 months.
Without a call or any contact they were going to just deliver my purchase when I am at work over 20 miles away. By this time I really did not care anymore I just wanted my chairs. When I discussed the cost of the delivery which was much higher that indicated in the agreement with the driver, he was very rude. The chairs are beautiful, but I will think twice before I shop with this company again.