Sears Complaint - Sears Kenmore Elite HE3 dryer handle breaks every 6 months!
HOFFMAN ESTATES, ILLINOIS -- I purchased the Sears Kenmore Elite HE3 dryer in 2004. Over a period of 6 years I have had to replace the cheap plastic handle 10 times. I have told them about this problem and all they ever do is apologize and say that they can send someone out to look at it, but they are sorry but they can't provide me with a free handle. My door is now breaking due to the frequent disassembly of it to replace the handle. I don't need a free handle, I need a handle that won't break. Why is this problem not being addressed. They don't seem to know what is going on. The customer service people have no authority to provide any real help. I would never buy another Kenmore product. If you have a problem they will do nothing.