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Alltel Complaint - Waiting...still waiting...waiting some more! - Cell Phone
Cell Phone - Complaint
FARMINGTON, NEW MEXICO -- I have an issue with a particular location in Farmington, NM. They are located at 3554 E. Main Street. I went to buy my daughter a new cellphone and a rate/plan. I walked in and was told to sign-in. There was at least 8-10 other names. I figured I'd be in for a little bit of a wait to say the least. Kind of reminded me of signing in to get my hair cut. So I waited, and waited, and waited some more. At this point, I've invested 1-hr & 15-minutes, and I was reaching my breaking point. Some have greater thresholds for pain, but this is where mine starts to taper off. What irritated me the most, was the fact that not all of the agents were busy. Some were just standing next to their monitors/desks and chit-chatting amongst each other.
So I decide to get a little cute and call the store itself, knowing full well that there were at least 4-5 unoccupied employees to answer my call. I dialed and it rang, and rang, and rang some more. Nothing. No one would bother to pick up the phone. I called the corporate 800 number and they said they'd log the complaint. Yeah, and store it with the other 465,000 complaints stuffed away in some dusty warehouse of imaginary complaints. Good luck with that angle! So I walk towards the back and attempt to open what looks like a backroom door/breakroom. An employee rushes up to me and informs me that I cannot go in there. I said, "And if I do"? She tells me that she'll have to get the manager. I said, "Great, that's who I want to talk to anyway"!
A few minutes later a manager appears and asks what the problem is. I tell him that I've been waiting in line for over an hour, and haven't even been asked how I can be helped. I then explained the lack of people answering the phones, at which time he accused me of over-exaggerating. I dialed the store # in front of his presence, and it rang, and rang, and rang some more. He walked over to one of his associates and asked why they weren't answering the phone. They just kind of shrugged and mumbled something to the effect that they thought someone else was going to answer it.
The manager apologized for the behavior of his workers, but not for accusing me of embellishing the facts. I said thanks for talking to your workers, but after everything I've went through, I think I'll take my money and my business elsewhere. Commission lost...
So I decide to get a little cute and call the store itself, knowing full well that there were at least 4-5 unoccupied employees to answer my call. I dialed and it rang, and rang, and rang some more. Nothing. No one would bother to pick up the phone. I called the corporate 800 number and they said they'd log the complaint. Yeah, and store it with the other 465,000 complaints stuffed away in some dusty warehouse of imaginary complaints. Good luck with that angle! So I walk towards the back and attempt to open what looks like a backroom door/breakroom. An employee rushes up to me and informs me that I cannot go in there. I said, "And if I do"? She tells me that she'll have to get the manager. I said, "Great, that's who I want to talk to anyway"!
A few minutes later a manager appears and asks what the problem is. I tell him that I've been waiting in line for over an hour, and haven't even been asked how I can be helped. I then explained the lack of people answering the phones, at which time he accused me of over-exaggerating. I dialed the store # in front of his presence, and it rang, and rang, and rang some more. He walked over to one of his associates and asked why they weren't answering the phone. They just kind of shrugged and mumbled something to the effect that they thought someone else was going to answer it.
The manager apologized for the behavior of his workers, but not for accusing me of embellishing the facts. I said thanks for talking to your workers, but after everything I've went through, I think I'll take my money and my business elsewhere. Commission lost...
Comments:
Posted by bargod on 2010-06-02:
Customer service R.I.P.
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