Overstock.com Complaint - Samsung, Overstock, Repair Shop, and Overstock dissatisfaction
I bought a refurbished Samsung CLP-315 color laser printer through Overstock, along with a purchased 2 year warranty. However, weeks later the product failed to operate, due to a "Paper jam 2" error. There was no paper in it, though. Samsung told me the problem is likely due to a faulty sensor. I sent the printer in to the "Point One Technologies" repair shop near Los Angeles as Overstock instructed. However, they held onto it for a week. I called and they said they had been "busy," but would send another one. It finally arrived, and then weeks later the same problem with "Paper jam 2" error occurred. I then called Overstock who said I could return it. They emailed me the shipping label with a Dallas address, and I sent it from a post office. Two days ago I called Overstock, who told me they never received it. Overstock promised to call me back, but have not yet. I hope that Overstock will make amends to rectify this.