XM Satellite Radio Complaint - More billing scams - XM satellite radio
My new car had XM and after my 90 day trial, I decided to purchase it. I ordered one year at $142 and was billed $321. When I complained I was told that I had ordered 2 years (posted at $245) and that the additional charges were \"fees\". The promised to reduce my order to one year and make a refund which was to take 10-15 days. 4 weeks later, no refund so I called again and was told that they had decided to issue a credit for future purchase instead of a refund. I protested and they said they\'d issue a refund in 10 - 15 days; at that point (having spoken with 4 people), I opted to cancel -- which would take, you guessed it 10 - 15 days. At that point I called my credit card company only to learn that they were loathe to intervene because I had \"enjoyed\" the service for over a month. I pushed it, they credited; shortly thereafter, XM gave a partial reimbursement; shortly thereafter, my credit card company recharged so we balanced. 5 months later, I get a
call from a collections agency that XM has handed my account to; trying to collected the $320! In this time, I\'ve had 10 calls from XM asking me to buy the service again, nothing to indicate that they had any issue with the accounting. now I\'m faxing credit statements to XM and the collections agency. Buyer beware ... this company is abusive, duplicitous, and not forthcoming on their charges; they advertise 2 years for $245 and it costs 40% more than that because of \"fees\". give me a break.