Genesis Service Contracts Complaint - Genesis Service Contracts are a waist of your money

Review by Jimmye56 on 2010-06-02
TAYLOR, PENNSYLVANIA -- I had to have my computer replaced on my 2004 Chrysler Town and Country. I called in and started a claim. All the shop info was given and the shop was contacted by the claims department. After I found out the problem (computer needed replaced) I called the claims department back and advised, let message with the Adjuster with my contact info and the shop info. 8 days latter I paid the repair cost $1300.00. 2 days latter I got a letter in the mail from Penn Warranty dated the day after I opened the claim that they had elected not to renew my service contract. I call the claims office today and was told that they were not going to pay for any of my repair cost because the vehicle was picked up before the repair was approved. The van was in the shop for 8 days and the office had been spoken to 5 times (2) from the shop and (3) by me. I have had their services for almost 10 years now on 2 different vehicles and with the first claim they cancel my policy. There was ample time for this repair to be approved. This computer was a dealer part only and I was not going to buy one from a junk yard because electrical part can not be returned.

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