Hotmoviesale.com Complaint - Never Again
I promised to tell as many people as I could about my experience, so here's a copy of the final email I sent to hotmoviesale.com:
On May 22, I was charged 1.00 to my account. On May 25, I was charged 13.54 - this I expected as it was the total cost of the DVD I had ordered. On May 28, I was charged 9.95. When I saw the charges on my account today, I called to inquire about the last. It was at that time that I learned that when I placed my order - I had begun a fee-based membership. I had received by email, both an order confirmation and a shipping confirmation, but never any correspondence regarding a fee-based membership. The representative on the phone stated that I had a week free trial and because I did not cancel, I was charged 9.95. First of all - a week did not pass between the 1.00 charge on the 22nd and the 9.95 on the 28th. Any math equation produces the same results = 6 days. If in fact, I had a week to cancel, why was I not offered that? Also - sneaking information in ultra tiny print on the checkout screen of the ordering process does not qualify for clear communication. Bad form. Secondly, what was the 1.00 fee? I received no explanation regarding that, either. Lastly - how can one possibly experience a free trial for anything in one week? If you are going to offer a fee trial for membership - make it a free month, but more importantly - COMMUNICATE your intentions. To be perfectly honest, this appears as a sneaky, underhanded, get-rich-quick scheme built on confusing and bilking the consumer. I ordered the DVD through you because it was a good deal. I will never purchase from you again because you deceived me and overcharged me. Instead of saving me money and building a relationship with a new customer (I purchase a large quantity of DVDs and CDs online), you've taken almost 25.00 from me and guaranteed that I will never shop with you again. I will also be certain to share this experience with as many people as possible, so that no one else is taken advantage of in this way. Thanks to advances in technology and social networking - it is very quick and very easy to get the word out quickly.