Vizio Complaint - Bad TV - Vizio 42" TV

Vizio 42" TV - Complaint

Review by sailmiata on 2010-06-02

We bought a vizio from Walmart in Nov, of 09. We call after it failed six months later and were told to call vizio\'s customer Service Our Vizio 42\" started going out last Nov. 09 it blinked off and on and we had the cable company out over 12 times and after we had six months the TV died. The cable company said it is your TV. It had gone blank then black and no sound, this was My 23, 2010. This TV was 6 months old and had 6 months left on the factory warranty. We called customer service 3 or 4 times and had a long wait when we got through they gave us a number to fax our receipt so they could prove we owned the bad TV. We did and contacted them again 24 hours later and they had not gotten the fax so we called the same number the next day still the fax was not there. I asked if I could copy and email the receipt I and did so. I checked to see if they had received the email and was told yes and also the fax went to a different state. I said we sent it to a the fax number we were given. I had a very nice comtomer service person to call after a number complaints and was told the part would be shipped over night, that was on May 27, 2010. We bought the extended warranty from her as we have no faith in the TV or the company. I thought about trouble from day one I said I want the TV replaced in my last email to her but got no reply. The repair man called on May called and said he would call us as soon as the part arrived. He called today and was nice but the part had not arrived but when it did he could repair our TV. Not happy