Thermospas Complaint - Faulty equipment and terrible customer service
I made the terrible mistake of purchasing a Thermospas hot tub.
They delivered a damaged unit and did not repair it as promised by the delivery crew. After only 2 months of use the cover lift broke, the heater over heats causing the breaker to trip and the filtration system does not keep the water clean no matter how many chemicals are used.
After months of leaving messages and writing a letter, I've never received a written response to my request for assistance and my phone calls are ignored.
In my opinion, this company is selling the lowest quality hot tub for the highest prices in the market. I have since found much higher quality hot tubs in my local stores for thousands of dollars less than I paid.
Thermospas is selling their scam all over this country. Please help me in spreading the word so that other innocent people do not waste their hard earned money on something they cannot use.