Atlas Van Lines Complaint - Atlas Damages Property and Takes No Responsibility

Review by Joseph on 2004-12-17
KILLEEN, TEXAS -- My wife and I moved from California to Texas December 2004.

When contracting for the move, I was advised that I could purchase extra insurance (Atlas calls it "valuation") to cover the move in the event the contents of the truck was destroyed. In addition, I was told that normal replacement comes out to sixty cents per pound. I believed that Atlas would take reasonable care of my property, but did opt for the extra valuation at a cost of two hundred dollars.

When our furniture arrived, the movers were in an obvious hurry to unload since they had to be in San Antonio that day. One mover handed me the inventory sheet to mark off the items as they were unloaded. It was a bit difficult since there were no less than two movers at one time calling off numbers. As a result, at the end of the move, one mover looked at my sheet and said I had failed to mark off several items. He just marked them himself.

During the unloading, a mover dropped my computer desk off the truck to the pavement. It broke beyond repair and I was told it would be replaced.

I put in a claim of five hundred dollars for the desk since it was part of a four-part set. Atlas responded and said they would process the claim of five hundred dollars minus the five hundred dollar deductible. In short, I would get zero. The Atlas agent stated the claim would be filed. I stated that there was no reason to do it since Atlas will not take responsibility for their negligence.

Bottom line...I paid an extra two hundred dollars and lost a five hundred dollar desk.


Your Name:
(displayed with your comment)
Your E-mail:

Your Experience/Advice:
Check spelling

By clicking submit you agree that you have read and accept the Terms of Service & Privacy Policy.

Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.