Hewlett-Packard Company Complaint - BAD customer service
I used to love the customer service that HP had but as stated by several others here, those days are gone. I bought my computer mid March. I tried to burn the recovery discs to no avail. I called several times and each time they have you on there at least an hour and you get no resolution. I emailed. They responded with me having to do several things which I already had done but luckily it was quickly resolved in only 3 emails and they sent me a set of restore discs....but I still can't burn.
Well I was on the phone a total of SIX hours with 4 different people last night and today. The first was 30 min and he said he would ahve to call me back and never did. I called a lady but didn't have the info she needed so she called me back way past the 1/2 hour she said she would call me but hey, she did. It took 1 1/2 hours because I had to keep trying to burn discs, give access to my computer so they could try, etc. She said it was a driver but since she called me she would have to have me call back because she couldn't transfer me. I was concerned about this but she said it was ok.
I called back and had to go through the whole diagnostic thing, walk through everything again. I was told he needed some sort of error code and the first lady didn't get it and he can't transfer unless he gets it. Well 1/2 hour into it and trying to burn yet more discs I did get quite rude and he asked me to "put in only one more" for the sixth time... I said NO give me a supervisor... it took 1/2 hour to even get a supervisor but the super talked, sounded, etc JUST LIKE the guy I just was talking to! Yet again I had to do 20 millino things. Then he says "do a system restore then try to burn the discs again and if it doesn't work I promise I will send you a new driver". He tells me he will call back in 1/2 hour....UMMMM that was HOURS ago. I call back yet again and the lady wants me to go out and buy more discs but a different kind. I said "are you kidding? I have wasted about $40 since I got this thing because all you people do is have me keep trying."... well, she refused to do anything until I bought a different kind. Hung up, called back and got a "level 2" person. Well, they said they were typing everything up but 1/2 hour later...I am still sitting there without anyone even saying anything? I spent 1/2 hour yesterday, and over 3 hours today trying to get someone to replace my DRIVER that a computer guy came in and said was bad and they need to replace because I have a WARRANTY still!
NEVER EVER EVER will I buy HP again. I am thinking about getting this one repaired by my computer guy then selling it just because I don't want HP in my house!
I did email Mark Hurd twice while I was waiting on hold. But from what it sounds like...no one ever gets a response from him either.