McDonald's Corporation Complaint - Heres the 800 Number
Dear customer service,
Two evenings ago my family and I visited the said McDonalds for an evening snack only to have another poor experience at the restaurant.
Long of the short, the employees and the manager, in my opinion severely lack customer service etiquette.
#1) upon arrival to the drive thru, we were not greeted with a kind welcome, rather a tone of incontinence.
#2) We placed an order requesting only 5 McDoubles, specifying Catsup only, the employee did not repeat the order back properly, I attempted to assure the food was prepared as we requested there was no response returned over the intercom system.
#3) we proceeded to the pay window communicating with the employee whom received our request, where we encountered an extremely rood young lady. We asked if she had heard our request for the preparation and she closed the window during the conversation and walked off.
We asked to speak to the managed and as we were advising her on the conversation she (the manager) looked at the employee closing the window, smiling at the employee and walking off.
The employee reopened the window stating the amount owed and we paid and drove to the pick up window only to be told it will be approximately seven minutes, within seconds here arrives at the window an additional employee eating a hamburger and sipping a soda. (I should say stuffing a burger in her mouth) Unacceptable!
We continued receiving poor service, I asked to speak again to the manager, whereas the employee handed me a cup, stating if you have a problem there is the 800 number, call customer service….This is where I was done with the negative experience, I requested my monies be returned and we left.
Jeff Phebus & Family