Best Buy Informative - Better to follow the Policy and Not the Leader (this occurred in Illinois)
ADDISON, ILLINOIS -- While working at Best Buy many years ago, I was the assistant supervisor for the appliance department (Addison IL). A customer came in with a prior written check for an amount he was quoted by my supervisor who was not at work that day. As a policy I could not accept the check because the current cost was lower buy a few dollars and I could not give cash back for change. The customer requested the difference be given to my employee who sold him the appliance as a tip. Best Buy employees do not accept tips. The customer desperately needed the appliance for his sick father and could not come back any time soon nor did he have another form of payment and the store was closing. I contacted another supervisor superior over me and he advised it was my call however the drawer could not be off or we would be in trouble. Based on the customer needs, my supervisors mistake and the fact the check was good I accepted the sale and tip and divided the tip amongst the whole team equivalent to nearly two dollars each. I was successful in filling a customer need and putting money in the pocket of Best Buy. What I could have done better was follow company policy over the verification with another supervisor even if he is superior to me. The outcome was the unemployment of my entire team including myself with the exception of my supervisor and the one who instructed me in his absence. The little guys will always take the fall. None of us can ever work for Best Buy again. We were treated like criminals.