Southwest Airlines Complaint - Violation of FAA regulations & flight problems
TEXAS -- I was on flights from Phoenix to Baltimore then on to Buffalo. NOWHERE on the Southwest site was there information that the first leg also stopped in Austin. What a surprise! For a few moments, I thought I was on the wrong flight!
The most egregious problem, however, is that a Southwest employee in the window seat was using her cell phone to text someone AFTER the flight crew said to turn phones off. While we were taking off, she quickly shoved the phone in her pocket. When we were in the air, she whipped it out again and (probably) turned it off or put it in flight mode.
Just as grievous is that a young woman next to me had her electronic book reader turned on during on the whole flight and NEVER turned it off when we landed. She was in the aisle seat (with me in the middle); not a single crew member said anything to her even though they came down the aisle to check before we landed. The Southwest person in the window seat said nothing either. You should have seen this young woman jump when we bumped to a landing; she had no idea we were landing.
These are direct FAA violations, so I will also notify FAA. It is not my job to ensure passenger safety, so don't tell me I should have said something. Moreover, I was too tired, too hot (see paragraph below), too sick to my stomach (from eating too fast) to deal with this.
Finally, my flights were booked so close together that my choice in Baltimore was to eat OR to use the restrooms. I chose to eat because all I had all day were the awful "snacks" Southwest provides. I had to wolf down my food and run to make the flight to Buffalo. Once on the flight, the airplane was stifling hot, AND we were not allowed to use the restrooms because "we're serving drinks" -- mostly alcoholic beverages.
Is this how Southwest stays a discount airline -- no flushing of toilets, no air conditioning, violating FAA rules, and trying to serve alcohol (for which they charge money) rather than attending to general passenger comfort and safety?
Beware Southwest airlines!
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