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Ryobi Complaint - Ryobi Wheeled String Trimmer T430
Complaint
I purchased a Ryobi Wheeled string trimmer from Home Depot. I got it home, fired it up and it is just what I was looking for. Until, I shut it off and tried to restart it. It would not restart until it cooled down.
I contacted Ryobi customer support and told them that it was a POS and I was going to return it and never buy another Ryobi Product.
They responded with, "Sorry you feel that way."
I responded with, "Is that all you have to say?"
Their response, "We are not here to engage in useless chat. You made it obvious how you felt and was going to return it."
What kind of customer service is that???
No response as to we would like to fix the problem for you if we can.
Just they did not want to hear about it.
In this day and age you would expect a company to do everything possible to take care of a customer.
I promise you I will NEVER! buy another Ryobi product.
Buyer Beware if you do!
I contacted Ryobi customer support and told them that it was a POS and I was going to return it and never buy another Ryobi Product.
They responded with, "Sorry you feel that way."
I responded with, "Is that all you have to say?"
Their response, "We are not here to engage in useless chat. You made it obvious how you felt and was going to return it."
What kind of customer service is that???
No response as to we would like to fix the problem for you if we can.
Just they did not want to hear about it.
In this day and age you would expect a company to do everything possible to take care of a customer.
I promise you I will NEVER! buy another Ryobi product.
Buyer Beware if you do!
Comments:
Posted by Alain on 2010-06-04:
Go to homedepot.com--'Help'.'Contact us' (800-446-3337) and tell them about this. Even though they weren't rude to you, it makes it difficult for them to sell Ryobi products if the vendor is actively annoying their customers.
Posted by bcd on 2010-06-04:
“In this day and age you would expect a company to do everything possible to take care of a customer.”
I would expect that in any day and age, not just the current one.
I would expect that in any day and age, not just the current one.
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