AAA Complaint - AAA focused on procedure, not customers
My car went dead in the middle of a National Forest. No cell phone coverage.
I had to hitch-hike to the nearest town. It was close to 6pm. AAA was not in the phone book. In my stress, I had forgotten to take my AAA card with me, so I did not have the AAA 800 number. Using the phone book from a retailer who was still open, I called the three local towing services. Only one answered, and I gratefully accepted his services. He only charged $50 for a tow from within the National Forest.
AAA only reimbursed me $15 of the 50, because I had not called AAA first, and used an "out of network provider." I sent a letter explaining these circumstances, and in return received a rejection form with a check mark.
AAA seems so focused on procedures and policies, that they cannot listen and understand the distress of a long time customer who was in a situation where he was unable to contact them first. I later learned that the closest AAA towing service was 30 miles away. I have had good service from AAA in the past when we called the 800 number, but when I was unable to find the 800 number, they abandon me.