Rite Aid Complaint - Bad photo processing experience
SPRINGVILLE, NEW YORK -- Last year in May I took pictures of my son's first communion using an instant camera. I rushed them to the Springville, NY Rite Aid afterwards for the one hour processing. When I returned, I was scolded by the woman behind the counter. She told me that my camera was dirty and that she was afraid that I contaminated the whole tank. I was embarrassed as there were other customers listening. I paid for the few defective pictures that came out, but none included my Mother-in-Law. She died two days later without us ever getting to see her happiness at her last family event. I feel that in this case, insult was added to injury.
To help keep me as a potential future customer, I would like the following:
Coupon or gift certificate to reistablish good will.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
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