Direct Buy Complaint - Don't let this be you
ROCHESTER, NEW YORK -- Please whatever you don't get roped into this store.....
The savings they claim do not work out from all the shipping and freight charges, just go to your local store. Which is what we wound-up doing most of the years we were members. The current complaint I have, cause there are many, is we bought our very high end expensive fridge(almost $3,000)here and when it stopped working in under a year the company, Samsung does not consider Direct Buy a store. IN turn this ment we could not exchange out the item and had to wait months for a refund check. Over and over I heard from Samsung that if we just went to a local retailer, we would not have this issue. I went in person back to Direct Buy to see if I could get any help with all the money I was losing, on the freight and shipping and tax.....Direct Buy stated they could not help at all but order a new fridge with all those charges again.
There is so much more about this company as well but just wanted to get this little bit out there.
Please just don't be another victim.....
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