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Coach, Inc. Complaint - Repairs "for life" just a scam - Coach Leather Product Repairs
Coach Leather Product Repairs - Complaint
JACKSONVILLE, FLORIDA -- I have proudly carried a Coach leather backpack for years. When I noticed tearing of the backpack strap and a general need for restitching, I sent it off (with $20.00) for their promised repairs. Today, the backpack came back with a form letter stating:
"COACH endeavors to repair its products whenever possible. After assessing the overall condition of your item, our specialists have determined that your product has lived up to its expectations and that any repair attempts would only cause further damage." Needless to say, I was not refunded the 20.00. These repairs could easily be done--in fact, my shoe repair specialist will fix them. As far as I am concerned, Coach no longer stands by its products and the alleged repair service is merely a scam.
"COACH endeavors to repair its products whenever possible. After assessing the overall condition of your item, our specialists have determined that your product has lived up to its expectations and that any repair attempts would only cause further damage." Needless to say, I was not refunded the 20.00. These repairs could easily be done--in fact, my shoe repair specialist will fix them. As far as I am concerned, Coach no longer stands by its products and the alleged repair service is merely a scam.
Comments:
Posted by justcuz on 2010-06-04:
Normally, I'd agree with the manufacturer...but knowing how much Coach bags cost, I can't imagine why they wouldn't want to repair it for you...and knowing that it would cost them pennies to do so, and keep you as a customer that spends hundreds on their products happy. Good review.
Posted by Weedwhacked on 2010-06-04:
Hold old was the bag?
Posted by Skye on 2010-06-04:
I was just going to ask that same question WW. Maybe they won't refund the $20.00, due to it being used for an estimate, on whether they thought the back pack could be repaired. The op says they have had it for many years, which could be anywhere from 5 years and up. At least they can have it repaired at the shoe repair shop. Hopefully it is repairable.
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