Coach, Inc. Complaint - Repairs "for life" just a scam
JACKSONVILLE, FLORIDA -- I have proudly carried a Coach leather backpack for years. When I noticed tearing of the backpack strap and a general need for restitching, I sent it off (with $20.00) for their promised repairs. Today, the backpack came back with a form letter stating:
"COACH endeavors to repair its products whenever possible. After assessing the overall condition of your item, our specialists have determined that your product has lived up to its expectations and that any repair attempts would only cause further damage." Needless to say, I was not refunded the 20.00. These repairs could easily be done--in fact, my shoe repair specialist will fix them. As far as I am concerned, Coach no longer stands by its products and the alleged repair service is merely a scam.