AHS Warranty / Just Right Heating / Servicemaster Complaint - You cannot get a problem resolved that might cost a lot of money
ALL RIGHT HEATING & AC, BLUE SPRINGS, MISSOURI -- I am most unhappy. I purchased a home in October of 2008 with an AHS warranty as recommended by my realtor. We were happy to find that we were 'covered' when the Air Conditioner developed problems the following summer (2009). We were perplexed by the problems we seemed to have initially getting a visit to check out our system (it took several days for the initial visit) but eventually All Right Heating came and looked at the system.
Our system was, at that time, leaking WATER on the inside, which was dripping from the cooling heat exchanger on the inside of the home and running down the metal surfaces on the inside and outside of the AC/Heater unit, and was actually dripping down internal wiring in the heater area and further down onto and into the blower motor that got replaced during the second call.
There was WATER and RUST evident at all levels, but the technician shrugged on the first visit (the unit was not cooling adequately) and said the compressor needed freon, which he added. Repeat calls fell on deaf ears when I explained that the unit was operational but still dripping water inside the unit onto the wires and onto the motor, and from there through the bottom of the unit to the to the floor drain. I had requested that the technician check the A/C drip pan for a leaks during the second visit, but he did not comply with my request.
About a month later the motor seized completely, and so All Right returned and replaced the motor. I noted again the problem I saw with internal water flowing over the internal wiring and the motor, but again, my concerns fell on deaf ears. This motor, now still less than one year old, broke off at 2 of the 3 mounts this past Tuesday. A call to All Right on motor warranty got the answer that blower motors are only guaranteed for 90 days.
I called another AC company. This time, the owner of the company visited and he indicated that the water running down through the rusted-through drain pan under the AV coils has destroyed the blower enclosure and that repair was possible but not advisable because of the leaking water. He stated that a repair of the housing was possible and would run between $800 and $1000 and that with water flowing downward there would not be a warranty on the repair.
So now we are looking at a TOTAL Air Conditioner and Heater replacement for a problem that WAS IDENTIFIED LAST YEAR UNDER YOUR WARRANTY BUT NEVER ADDRESSED NOR REPAIRED. The new AC unit will cost about $8000, and I will be filing formal complaints with you and ServiceMaster, as well as notifying the realtor’s home office so they can tell agents what a shoddy job your company does.
I would gladly discuss this further with the customer service department. Again, I am most unhappy over this entire episode with this “service” company.