ACN Complaint - Easy to get in, hard to get out of contract
I got ACN phone service just to please a family friend - one of their agents - who came to my house with the equipment already at hand so I couldn't say no. Anyway, the very same night, I got connected to ACN and I was signed up to automatic bill payments through my credit card. After a few months, I wanted out. called customer service and paid every fee. Immediately, my line was cut. I thought that was the end of it but they kept deducting from my credit card. I called their cutomer service repeatedly, but I was transferred from one unknowledgeable attendant to another. I asked for the supervisor, I asked for the customer service manager... I told them they have to stop deducting from my credit card! No result. Our family friend couldn't help out because he said these things should be settled with the customer service. I ended up cancelling my credit card (CIBC) and what did I get...??? A letter from a COLLECTION AGENCY saying I OWE ACN!!! Sucks!
Company Response on 06/11/2010:
Mrs. Consumer we are sorry to hear that you have had a bad experience with ACN service and getting properly disconnected. We have prepared managers in call center to help handle your case. We recommend you call 877-226-1010 and let them know that your account is closed and that you should not be contacted by a collection agency. Hopefully they can resolve it for you and we apologize for the inconvenience.