LA Fitness Complaint - LA Fitness in Northridge California Conditions Horrible - Management Cares less
NORTHRIDGE, CALIFORNIA -- Buyer beware, the conditions at LA Fitness in Northridge California is horrible.
No one picks up weights. Dumbbells left all over, plates left on floor and machines. Even when you arrive at opening time, 430 am these conditions exists. When trainers and help arrive they stand around and do nothing. Once their trainers start, they even leave dumbbells on the other side of the gym, so members can not find them or use them. They are some of the worst offenders, also leaving weights on all machines.
Several machines are always broken, taking days to fix.
Worst part is the general manager, Rick Rosenthall has been informed by several members, and rather than addressing the issue, he works out and then goes home.
It is a shame when the GM and corporate offices are informed that they still do nothing to show care or respect for existing members.
I also tried on several occasions to discuss with the corporate office in California. They never pick up the phone (949-255-7200). They leave you on hold. When you finally get them they do nothing. Today (June 4, 2010) I spoke to Ryan in the corporate office. He assured me that executive vice president Lisa Gruelling would be informed of the problems since the regional manager, and the actual gym manager do not care at all about the broken equipment, dirtiness of the gym, and the lack of care by staff to ensure that the weights are picked up off the floor and put back where they belong.
Luckily a brand new 24 Hour Fitness opened down the street. I know personally hundreds of people are already leaving for the new gym.
I am also about to leave because after 2 more calls to corporate
949-255-7200, 2 chats with onsite managers, and a talk with the GM, Rick Rosenthall...not a single improvement.
Again, if you are a member and want to also complain, here is the direct number: 949-255-7200.
If things improve I will write back and let you all know.
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