Andersen Windows, Inc. Complaint - Andersen not taking responsibility of Manufacturing Defect
BAYPORT, MINNESOTA -- I purchased 3 Andersen double french doors 11 years ago. I had a new Andersen door put in this year. I had the contractor look at the french doors. I noticed some issues with the doors. I just wasn't sure what was going on. He said that my year of door had a manufacturing defect which caused the outside covering to delaminate from the door. That is what was happening to all my doors. I called Andersen and they want me to pay to replace the doors. It would cost me more to replace the door than what I paid for the doors in the first place. NICE! Even though it was their manufacturing defect. They said they will give me a discount. Not much of a discount. Well, buyer beware. They have defects and don't tell you. Then when you find them, oops you are outside the warranty window.
I have a bunch of windows to replace. I had originally thought I would use Andersen. But after this experience, I will be looking else where. You pay a premium for customer service and quality with Andersen. Unfortunately, you don't get either.