CTI Collection Services Complaint - CTI Collection Services -- Crude and Rude
CTI Collection Services -- just phoned me about a student loan supposedly owed by my spouse. First they try to verify who they are speaking with by using their birth date and then last four digits of their social security number. But I can't remember my spouse's # and they spoke with me anyway.. Hello, I could be Joe Blow from ? and they were discussing personal finance with me, WTF is that?
Well I did know most of the story and that my income tax has been garnished a few times till I learned of the form 8379 injured spouse and filing jointly was able to get a return.
The Gov't turned the defunct loan over to this CTI Collection Agency, which are totally rude and crude. Once they verified, if I can use that term, the birthdate they transferred me to someone else to speak with.
This person didn't want to hear anything except we are going to set you up with a payment plan, and this is how much you are going to pay. I said, now wait a minute, the loan was in my spouse's name, but the ex, forged my spouse's name and used the proceeds for his company business after they were divorced. I explained that this was already being worked on by the Dept of Education and forms were sent in to them by my spouse.
Now they said we'll contact the Dept of Ed and have your taxes garnished. I said go for it as I am the injured spouse and already filed an 8379 form. They said they were still going to call and that I was a liar. I have nothing to do with any of it, as this was before my spouse and I were married. They said I'm responsible and I need to pay.. I told them there's no way I'm paying her ex-spouse's debts. They then asked if my spouse received a letter from the Dept of Ed. and I said I suppose so. Now that opened a new can of worms, now they asked do you know or don't you know? I said I don't know, then I was a liar again..
The Dept of Ed is a Federally run program that is now using strong arm tactics by CTI Collections of Chicago. I don't know what the Government is thinking by using them, but whoever is responsible should hang their heads. These people are thugs plain and simple, and I'm not going to be treated like a criminal by anyone.
My thoughts to anyone having dealings with these people need to just hang up the phone when they get the recording and make them search for someone else.
this is me