Globaltel Complaint - I HATE this company - phone service to inmates
This is one of the worst phone companies EVER!! Every phone call my husband makes to me cuts out and we have to pause our conversation at least 20 times during it. This evening it was so bad that we would get hardly a word in when it would cut out. So I called their customer service (which they had to call me back-I'm sure others were calling to complain as well). Anyway, I wanted a credit back. I mean the cost is horriblly expensive (like $3.00 for a connection and so much per minute after-totaling around $9.00 if you talk for the whole time) and my husband had tried calling me several times from different phones to see if we could at least talk for a minute. The other inmates said it was doing it to them as well. Well, the representative said that it's stated in the policy that we use our cell phones at our own risk and they do not give ANY credit to people using cell phones. I'm sorry but I'm alone right now with my 9 month old daughter and I can't afford to have a landline AND cell phone. How is it that I heard her so damn clearly if it was my CELL PHONE!? I'm so angry right now I could spit! But the sad thing is is that I am still going to have to give my money to these a holes. I want to talk to my husband. So anyway, that's what I think about Globaltel...they suck ass!!