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Spiegel Mail Order Complaint - Very slow Refunds/credits

Review by Golfer Girl on 2010-06-05
Return was received by Spiegel per UPS Tracking # on 5/4/10. As of 6/5/10 credit has not been issued. Sent numerous emails and made calls and they say it takes four weeks. After four weeks, they're saying SIX weeks to receive a refund/credit. This is ridiculous! It is obvious they're using my money but not paying interest. What can be done? I will NEVER purchase anything from Spiegel again and want consumers to be AWARE that they will not receive prompt credits/refunds if they have to return an item. Their shipping fees were outrageous and they also tacked on a $1.95 handling fee. Horrible!
Comments:2 Replies - Latest reply on 2011-05-04
Posted by stormydaze1953 on 2011-05-04:
Boy, do I EVER agree with you!! Horrible company to do business with.
Posted by Anonymous on 2011-05-04:
I second that. I used to use them quite a bit but they have gone downhill tremendously in the past 10 years. I cannot get an entire outfit from them to save my soul. They either have the top or the bottom but never both. They put one on backorder and make you wait 6 weeks then they cancel it - too late to return the orphan piece. Spiegel sucks. It's time for them to hang it up.

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