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TigerDirect Complaint - Order "in-process" for 2 weeks, item discontinued, account charged! - Laptop
Laptop - Complaint
MIAMI, FLORIDA -- TigerDirect kept my order at "In Process - Your order is in process" for 2 weeks and when I called they said it was due to the item not being in stock! Um, can't they update the order status to something less misleading then?
They also told me that they had no plan of restocking this item! So why were they keeping my order "In Process" for 2 weeks then?
Finally, EBILLME withdrew the full amount 2 days after I placed the order, even though there was no stock! This is a joke of course, the Tigerdirect representative said that's EBILLME's fault, which may be true - not sure.
But even ignoring the fact that they had charged me for more than 10 days without shipping the item, the fact that they didn't contact me when they knew the item wouldn't be restocked is totally unprofessional.
They also told me that they had no plan of restocking this item! So why were they keeping my order "In Process" for 2 weeks then?
Finally, EBILLME withdrew the full amount 2 days after I placed the order, even though there was no stock! This is a joke of course, the Tigerdirect representative said that's EBILLME's fault, which may be true - not sure.
But even ignoring the fact that they had charged me for more than 10 days without shipping the item, the fact that they didn't contact me when they knew the item wouldn't be restocked is totally unprofessional.
Comments:
Posted by Alain on 2010-06-07:
Leave them a note on Tigerdirect.com ('customer service' & then 'contact us'). Unless you really like their prices or products, use another supplier.
Posted by thouvou on 2010-06-09:
I informed them about the situation when I was on the phone with them trying to resolve the matter. I like their prices but I can't see myself ordering from TigerDirect again.
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