Bekins Moving Complaint - Bekins Moving - had to help whiny driver park and unload
Oh my God, this was the worst day of my life. I had moved from Portland to Austin. Was told by the estimator that my stuff was guaranteed to be in Austin within 5 weeks, and if not they'd pay me or something. Well it was late, and then Bekins told me I didn't qualify for any reimbursement. But that whole thing is small compared to my experience with the delivery of my household in Austin.
The driver was on the road and kept calling me to tell me where he was. I thought 'oh how polite and considerate'. But then he started asking me to find people to help unload, and to rent a U-Haul for him. As well he kept whining about having to use a U-Haul instead of drive his truck right into the apartment complex. Anyway, like someone who is desperate to get their stuff (something about sleeping on an air mattress for 5 weeks), I rented a U-Haul, told him where to park, and tried to line up some help to unload. I met the driver, went to pick up the U-haul with him and basically did whatever I could to help. The delivery people I got on Craig's list did not show up. The driver had a bad knee. I had to help him unload into the U-Haul and then from there into my apartment. A bunch of furniture was left in the garage downstairs, so I had to hire another company to come and bring that up.
I called Bekins and they basically blamed me for the problem by saying that I should have called them. Well I emailed the idiot who did the estimate, and he couldn't have cared less.
I also complained via the Better Business Bureau, and Bekins would not admit any wrongdoing. They kept harping on the thing about being the lateness of the shipment and how some stupid rule means they don't have to pay me for the lateness. They totally did not want to address how they royally screwed up the delivery. I wanted compensation of $800 and they said something like 'well we only pay our labourers $10 per hour'. I guess they thought that it wasn't a big deal that I was forced to work for them. It's like saying ok, you need to pay us $200 an hour for our labour, and by the way we are hiring you as one of our workers - we'll pay you $10 per hour. And an aside on BBB - don't trust what THEY say - Bekins has an A+ rating with them! That was a wakeup call for me - I think I'd rather read consumer reviews than trust BBB.
Bottom line - avoid Bekins.