Royal Caribbean Complaint - Free cruise for winning BINGO? Don't you believe it!
MAIMI, FLORIDA -- We took a 7-day cruise on RC's Liberty of the Seas on May 23. I'll get to the point - on the final day, we decided to play BINGO since the grand prize offered for winning the fourth game of the day was a free cruise for 2. Of course, all 300+ people there (at least the one we spoke to later) assumed it was for a 7-day cruise.
So, RC rakes in about $15,000 in that session (a minimum cost of $37 per person to play the four games) and paid less than $800 in total for the first three, so it seemed all the more reasonable to believe the winning prize was a 7-day cruise for 2. You guessed it - my girlfriend and I won game four. She was so hysterically happy that she fell back into her chair in tears and starting cheering out loud.
Imagine our shock to find out the prize we won was actually a 2-day pre-inaugural cruise, which was not disclosed to us until everyone at the game left the theater. This "cruise" is from Friday evening on the day after Thanksgiving until the following Sunday morning, roughly about 36 hours. The prize does not include airfare, transfer from airport (or anywhere) to ship, taxes, gratuities, drinks, etc. It is not redeemable for any value, can not be used for an upgrade and can not even be transferred or given away.
Misleading? Underhanded? Cruel? That's how we feel. Seriously, would anyone at RC really believe that anyone would spend money on airfare for 2, taxi to the airport and all other expenses for a 36-hour ride? This was my fourth cruise on RC and I have never experienced or heard of this kind of treatment from this company. All the hype, take in all that money, promote a prize of a cruise for 2 (yes, they never said seven days, but no one we talked to ever heard of a 2-day cruise) and all you award is a worthless prize that would never be worth redeeming!
Frankly, we're disgusted by this recent practice of Royal Caribbean. What we found the most ironic is this - we went to a presentation on our first day and were warned by RC not to be taken advantage of on this cruise and the only time we were misled was by the cruise line itself!!!
Learn from our (and many others) mistake - don't take anything offered by RC at face value. I'm sure that business must be good and Royal Caribbean will not miss us in the future - there will many others at those BINGO games eagerly trying to Win a "cruise".
Finally, we sent an email and were promised a response within 48 hours. It's now been three days and we've been ignored. What exactly has happened to the reputation and commitment that Royal Caribbean used to stand for?
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