Rent-A-Wreck Of America Complaint - Shady business ethics
MIAMI, FLORIDA -- I placed a reservation for a mid sized car with Rent a Wreck of Miami and found their prices very competitive. Their website noted hours of operation in big red letters as 1am to 1159pm seven days a week. My flight was to arrive at 9pm at night and booked the reservation to pick up the car at that time. A day after booking the reservation I received a phone call from them saying they would only be able to provide the car at that time for an additional charge. I disagreed with them noting their websites hours of operation and was told "did you read the entire website?" My deposit was not fully refunded. I called their national office and spoke with two guys who agreed that their information is misleading and inaccurate but that they could not force the local franchise to refund my money.