Radio Shack Complaint - Radio Shack store refused to sell me a product, and was insulting as well.
FORT WAYNE, INDIANA -- Today I visited a local Radio Shack store (Dupont Rd in Fort Wayne, IN) to purchase a Net10 prepaid cell phone that was on sale. Now keep in mind that Net10 phones come with 300 minutes/60 days of talk time - and are priced accordingly (in other words, they cost more than sister brand TracFone, but come with talk time). Imagine my surprise when the sales clerk refused to sell me the phone unless I purchased minutes for it.
There was another sales clerk in the store, and he said to the clerk helping me that "he just wants it to unlock it".
Where is this unusual store policy written that prepaid phones must be purchased with talk time? Furthermore, the phone I selected WAS bundled with talk time (shows how little these sales clerks and/or manager know).
I have already lost faith in Radio Shack, as the nearest one to my home is notorious for dishonest dealings. Now I add another to my "avoid list". Back decades ago when I worked at Radio Shack during my college days, we were honest and treated the customer with respect. IMHO this company has gone to the dogs.
I should add that 1) I already have an active Net10 phone that is getting worn, low on minutes (I already have a 300 minute refill card waiting for it) and was buying the new one to upgrade. and 2) I price matched Radio Shacks price at Best Buy and bought the phone.... without the "mandatory minutes". 3) I tried to call customer service, but their phone system was not working. Hmmm.