Cottonwood Futons Complaint - Fraudulent Product - Futon Mattress
MADISON, WISCONSIN -- The customer service over the phone was rude, nasty and ugly. After paying an extra $25 for rush delivery it took over 3 weeks to get a mattress because it got sent across country and back. They refused to refund the extra money I paid for expedited service. Then after only 2 years the mattress was lumpy and worn - it had a 5 year warranty that they would not honor. The woman on the phone said their mattresses do not get "lumpy" - I would like her to sleep on mine. I wish I had researched the company as I have read dozens of reviews that were all bad. I hope this will help someone who is thinking of buying from them.