Cox Communications Inc Complaint - Lack of Disclosure - Digital Phone Service
PHOENIX, ARIZONA -- Sure, it sounds like a good idea. Switch to Cox Digital Telephone and save tons of money on your phone bills each month. They don't tell you even 1/3 of the story during the sales pitch. I ended p having to buy all the services I needed one by one, and at the end of the day, I saved only about $20 per month. If you take into account the time and aggravation of dealing with their deceptive sales pitches, I actually lost money. I agreed to switch to Cox after months of calls. I told the sales representative that I currently had 3-way calling, call forwarding, voicemail, the whole works for $52 ish per month. He told me that Cox could give me excellent service for $12 ish per month. I agreed, the installation guy arrived, installed the phone, and left me materials on how to set up voicemail, call forwarding, etc. I tried and couldn't do it. I called Cox for help--turns out, all I received for $12 per month is a phone line. No voicemail, no call waiting, no 3 way calling, even though Cox gave me instructions on how to set up all of these services. To upgrade cost $20 per month. Still less than my former provider, so I agreed. Then I tried to make a long-distance call, with no luck. I called Cox again. Turns out that to have a phone line that will permit long distance calls, at $.5 per minute, costs another $1.99 per month. Still less, so I agreed and the call was disconnected twice during the call. The time I have spent messing with this isn't worth the $275 I would save by switching or the aggravation of dealing with Cox on this. I would have purchased the whole package right up front if the sales person had offered it to me. I asked Cox if there was something in writing where I could see what I was getting for the cost. The customer service representative said, "Yes, your bill." So, only after you purchase the service can you actually find out, in writing, what is included. Absolutely ridiculous, and, in my opinion, deceptive.
DON'T BUY THIS.