Public Storage Complaint - Public Storage - Storage rates increase - not even 30 days notice.
HOUSTON, TEXAS -- OK
I got a postcard in the mail about my storage rate increase 6-5-10.
Called 6-7 got the run around about rate increase = they will not give me corporate phone number or address.
Tells me going rate for 10x30 is 215.00
Told her I signed a contract suppose to get 5% discount for a year and thought locked in for a year.
I called corporate office by looking on manta.com
701 Western Ave Ste 200
Glendale, CA 91201-2349
Public, NYSE: PSA
Phone: (818) 244-8080
Website: Activate Links
Corporate office told me to talk to customer service - told her I already did.
Talking to customer service again.
OK same run around.
Told them to put down customer is not happy
But I have local District Managers name and number - 713-621-9466 Alan Lussier
So anyone else not happy about rate increase, lack of notice and them not honoring 5% discount for 1 year and any other reasons.
Please contact them.
It says continue monthly rental i can receive 5% discount up to 12 months.
Not getting it with this rate change.
Rate change says 30 days notice.
Was not given 30 days notice - aka notice - postcard i received 6-5-10.
This is not legally binding since it was not 30 days notice and should not effect a rate change until August. Not as they say July 1st.
Calling local district manager - Alan Lussier extension 12 - using cell phone does not input 12 only 2.
Transfering call if wait thru extensions rings and gives and invalid extension and return to main menu for valid extension.
Divisonal office 972-591-2676 Connie - nice lady - took my information will have Lussier call me.
So waiting again.
6-8-10 Got a prompt call back from Alan Lassier nice guy, told him everything, he will hold my same rate until July - since i only received the postcard on the 5th of this month and he is checking into my 5% discount and needs the paperwork.
NOTE TO PUBLIC STORAGE
It's just kind of stupid raise rates then people move out and then too many open spaces unoccupied so you give discounts again.
Why not keep the same customers who pay on time at the same rate?