Citibank N A Complaint - Citi Balance Transfer Checks - A HOT MESS AND A HUGH HEADACHE!
I have been receiving Balance Transfer Offers through the mail from Citibank - in the form of Balance Transfer checks. The offers were for 0% APR - 12 mths, and could be used to pay off high interest rate cards, or you could take the checks, deposit them, to use as you desire. I received the checks in May. The offer indicated that the checks had to be posted by June 24, 2010. I deposited a check on May 12th, plenty of time to beat the expiration date. The check was RETURNED about 5 days later, and a $10.00 return fee was tacked onto my checking acct. I called Citibank to find out why the check was not honored, according to the terms of the offer. Several people I spoke with, indicated that there were NO BAL XFER offers on my account. Of course, I responded, "But I'm holding the offer in my hand." I faxed the letter, called several times, spoke with several supervisors, only to find out that the checks would continue to come -but because "my credit rating" had changed, the offer was no longer valid. Of course, this made me furious, because I would NEVER HAVE KNOWN THIS, UNLESS I KEPT CALLING AND INSISTING ON SOMEONE TELLING ME WHY I AM RECEIVING THESE CHECKS! I finally told them to NOT send me ANY MORE OFFERS, because they're not even worth the paper they're written on. And finally - PLEASE SEND ME MY DAMN $10.00 - for YOUR - RETURNED CHECK!