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Goodyear Complaint - Lied To By Manager About Rebate - Goodyear Assurence Tires
Goodyear Assurence Tires - Complaint
LITCHFIELD PARK, ARIZONA -- In doing research on tires for my 2005 Pontiac Vibe the reports said either Furtuna or Goodyear Tires. The Goodyear Tires had a rebate that implied $80 back per tire if using Goodyear Credit. I confirmed with the manager that the rebate would be $80 per tire for a total of $360. So I went ahead and spent $691 for the tires and the extended warranty expecting the rebate of $360. When I got the rebate check of $80 I called and was told no and was put on terminal hold for a supervisor. The Goodyear store is at Indian School and Dysart in Goodyear AZ.
I will never buy a Goodyear tire again because I was lied to directly by the one of the managers at the store.
I will never buy a Goodyear tire again because I was lied to directly by the one of the managers at the store.
Comments:
Posted by BEJ on 2010-06-08:
Do you have anything in writing that states the rebate would be $80 per tire? If not, there is not much you can do.
Posted by goduke on 2010-06-08:
That is unfortunate. It seems that many times in a retail setting that the person answering a customer's question isn't completely focused on the customer and only answers the question s/he thinks s/he is hearing, rather than what the customer is actually asking. It often leads to the kind of service disasters that jsalimin experience. The unfortunate downside is exactly what BEJ suggests, that customers are left feeling that they must get everything in writing, rather than relying upon folks to follow through with what they said.
Posted by jsaliman on 2010-06-09:
I did try to find the old rebate coupon but of course they had updated it. If any one has an old one please let me know. I did review the coupon with the manager and he agreed with my assessment. I'm am generally sceptical of such things and review them carefully for LOOPHOLES.
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